Terms of service

Overview

This website is operated by ChewMaya. Throughout the site, the terms “we,” “us,” and “our” refer to ChewMaya.

ChewMaya offers this website, including the information, products, tools, and services available through it, to you conditioned upon your acceptance of these Terms of Service.

By visiting our website, placing an order, creating an account, or otherwise using our website or services, you agree to be bound by these Terms of Service, together with any additional policies referenced on our website, including our Privacy Policy, Return & Refund Policy, and Shipping Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use the website or purchase products through it.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.

1. Online Store Terms

By using this website, you represent that you are legally capable of entering into a binding agreement in your place of residence, or that you are using the website with the permission and supervision required by applicable law.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other material intended to interfere with or damage the website, our systems, Shopify, or other users.

A violation of these Terms may result in suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to the website where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, pricing errors, product availability issues, or violations of these Terms.

We may update, modify, suspend, or discontinue portions of the website or our services from time to time.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website, products, content, or services without our prior written permission, except as permitted by applicable law.

3. Product Information

We make reasonable efforts to present our products and product information as accurately as possible.

However, colors and product appearance may vary depending on your device, screen settings, lighting, natural materials, handmade characteristics, or other factors.

Handcrafted and naturally sourced products may have reasonable variations in appearance, color, texture, dimensions, or finish. These variations can be part of the individual character of the product and are not necessarily defects.

Product descriptions, specifications, availability, and pricing may be updated from time to time.

If a product you ordered becomes unavailable, we may contact you to offer an appropriate alternative where applicable or cancel and refund the affected item.

4. Pet Products and Information

ChewMaya offers products intended for pets and pet owners.

Information provided on our website about pet products is for general informational purposes and is not a substitute for professional veterinary advice.

Pet owners are responsible for selecting products appropriate for their individual pet's size, age, chewing habits, dietary needs, health, and behavior.

Follow all product-specific instructions, warnings, feeding guidance, storage instructions, and supervision recommendations provided with the product.

If you have concerns about whether a chew, treat, food, accessory, or other product is appropriate for your pet, consult a qualified veterinarian before use.

Stop use and seek appropriate veterinary care if your pet experiences an unexpected or concerning reaction.

Nothing on our website should be interpreted as a diagnosis, treatment recommendation, or guarantee of a particular health outcome.

5. Prices

Prices displayed on the website are subject to change without notice.

We reserve the right to modify prices, promotions, or product availability at any time.

The price charged for an order will generally be the price displayed and accepted at the time the order is placed, subject to correction of obvious pricing or technical errors as permitted by applicable law.

Applicable shipping charges, taxes, duties, or other charges will be displayed or calculated where required during checkout.

6. Orders

Submitting an order does not necessarily mean that we have accepted the order.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including because of:

  • Product availability

  • Errors in product information or pricing

  • Suspected fraudulent or unauthorized activity

  • Payment issues

  • Shipping restrictions

  • Violations of these Terms

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

You agree to provide current, complete, and accurate information when placing an order.

You are responsible for reviewing your order, contact information, and shipping information before completing checkout.

7. Payments and Billing Information

You agree to provide accurate and authorized payment information for purchases made through the website.

Payment processing may be provided by Shopify and other third-party payment providers.

We do not control the operation or availability of third-party payment services.

You agree to promptly update account, payment, and contact information when necessary so that transactions can be completed and we can contact you regarding your order.

8. Shipping

Orders are shipped according to our Shipping Policy.

Processing and delivery estimates are provided in good faith but may be affected by carriers, weather, customs, holidays, incorrect addresses, supply issues, and other circumstances outside of our reasonable control.

Please review our Shipping Policy for current information regarding processing, tracking, shipping destinations, international orders, delayed packages, damaged packages, and address accuracy.

9. Returns and Refunds

Returns, refunds, damaged products, non-returnable items, exchanges, and cancellations are governed by our Return & Refund Policy.

Certain products, including opened or used pet chews, treats, food, and other consumable products, may not be eligible for return for health and safety reasons, except where required by applicable law or where an appropriate remedy applies to damaged, defective, or incorrect goods.

Please review our Return & Refund Policy before purchasing.

10. Accuracy of Website Information

We make reasonable efforts to keep information on the website accurate and current.

Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, availability, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

We are not obligated to update historical information solely because newer information becomes available unless required by law.

11. Optional Third-Party Tools and Services

Our website may provide access to tools, applications, payment services, integrations, or other services operated by third parties.

Your use of third-party services may also be governed by the terms and privacy practices of those third parties.

We are not responsible for third-party services to the extent permitted by applicable law.

You should review the applicable terms before using third-party services.

12. Third-Party Links

Certain content, products, or services available through our website may contain links to third-party websites.

Third-party links may direct you to websites that are not operated or controlled by ChewMaya.

We are not responsible for examining or evaluating third-party websites and do not guarantee their accuracy, content, products, privacy practices, or services.

Your use of third-party websites is at your own discretion and may be subject to separate terms and policies.

13. Intellectual Property

Unless otherwise stated, the ChewMaya name, branding, website design, original photographs, graphics, written content, logos, and other original materials on the website are owned by or licensed to ChewMaya and are protected by applicable intellectual property laws.

You may access the website for your personal, non-commercial use.

You may not reproduce, distribute, modify, republish, sell, commercially exploit, or create unauthorized derivative works from our protected content without prior written permission.

Third-party trademarks, photographs, content, and intellectual property remain the property of their respective owners.

14. Reviews, Photos, Feedback and Other Submissions

If you voluntarily submit a product review, photograph, video, comment, suggestion, feedback, or other content to ChewMaya, you represent that you have the right to submit that content and that it does not violate another person's intellectual property, privacy, publicity, or other legal rights.

Your submissions must not contain unlawful, abusive, defamatory, fraudulent, deceptive, obscene, malicious, or infringing content.

We may moderate or remove content where reasonably necessary.

We will not knowingly present fabricated customer reviews as genuine reviews.

Any separate permission requested by ChewMaya for use of customer photographs, videos, or other user-generated content will be subject to the terms presented when that permission is requested.

15. Prohibited Uses

You may not use the website or its content:

  • For unlawful purposes

  • To encourage unlawful activity

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, threaten, discriminate against, or harm others

  • To submit false or misleading information

  • To transmit malicious software or code

  • To collect personal information about others unlawfully

  • To spam, phish, scrape, crawl, or interfere with the operation or security of the website

  • To circumvent security features

  • To engage in fraudulent transactions or payment activity

We reserve the right to restrict or terminate access for prohibited use.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes warranties, consumer protections, or other rights that cannot lawfully be excluded or limited.

Any product-specific warranties expressly provided by ChewMaya will be governed by the terms accompanying that warranty.

17. Limitation of Liability

To the fullest extent permitted by applicable law, ChewMaya will not be liable for indirect, incidental, special, consequential, or similar damages arising solely from your use of or inability to use the website or services.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.

Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ChewMaya and its affiliates, service providers, employees, and representatives from claims or liabilities arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.

This section does not apply where prohibited by applicable consumer law.

19. Privacy

Your submission and processing of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how information is collected, used, disclosed, and protected.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law and, where appropriate, separated from the remaining Terms.

The remaining provisions will continue in effect.

21. Termination

These Terms remain effective unless terminated by you or ChewMaya.

You may stop using our website at any time.

We may restrict or terminate access to our website or services where reasonably necessary because of a violation of these Terms, suspected fraud, unlawful conduct, abuse, or security concerns.

Obligations and liabilities that by their nature should survive termination will continue to apply.

22. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies or terms expressly incorporated into them, constitute the agreement between you and ChewMaya concerning your use of our website and purchases from our store.

Nothing in these Terms limits statutory consumer rights that cannot be waived by contract.

23. Governing Law

These Terms and any transactions with ChewMaya are governed by the laws that apply to ChewMaya's business and the transaction, subject to any mandatory consumer protection rights that apply based on the customer's location.

Nothing in this section deprives a consumer of protections that cannot legally be waived under applicable law.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or legal requirements.

The most current version will be posted on this page.

Changes will apply from the date they are published unless applicable law requires otherwise.

25. Contact Information

Questions about these Terms of Service can be sent to:

ChewMaya Customer Care
Email: support@chewmaya.com

For questions about orders, returns, shipping, or products, you may also contact support@chewmaya.com.