Refund policy

Return & Refund Policy

We accept returns within 30 days of delivery. Items must be unused, unworn, in original condition, and in original packaging where applicable. Contact support@chewmaya.com before sending anything back. Approved customers will receive return instructions and the return address after contacting us.

Non-Returnable Items: Opened or used pet chews, treats, food, and consumables cannot be returned for health and safety reasons, except where the product arrived damaged, defective, or incorrect, or where required by law.

Damaged, Defective, or Incorrect Orders: Contact support@chewmaya.com with your order number and photos. We will make it right.

Refunds: Approved refunds are returned to the original payment method. Original shipping charges are non-refundable unless the return is due to a ChewMaya error or required by law.

Return Shipping: Customers are responsible for return shipping costs unless ChewMaya made an error.

Order Changes & Cancellations: Contact support@chewmaya.com as soon as possible. Changes cannot be guaranteed after processing or shipment begins.