Shipping policy

Shipping Policy

Most in-stock orders are processed within 1–3 business days. Processing time is separate from delivery time. Shipping rates and available delivery methods are shown at checkout. Tracking information is sent when available.

Customers are responsible for providing an accurate shipping address. If you notice an error, contact support@chewmaya.com as soon as possible. Carrier delays can occur outside ChewMaya's control. If your package appears significantly delayed or lost, contact support@chewmaya.com.

If tracking shows Delivered but you cannot locate the package, check with neighbors and your local carrier, then contact us at support@chewmaya.com.

If your order arrives damaged, contact support@chewmaya.com with your order number and photos.

International Orders: Duties, taxes, customs charges, and customs delays may apply depending on your destination country. These charges are the customer's responsibility.